This role involves a combination of administrative duties, human resources management, financial oversight, and quality assurance. They manage the day-to-day operations of the office, supervise staff, and ensure compliance with relevant regulations.
Key Responsibilities:
- Office Management:Maintaining office supplies, equipment, and records, managing communication (phone, email, mail), and ensuring a functional and organized workspace.
- Human Resources:Coordinating the hiring process, maintaining employee records, managing payroll and benefits, and potentially conducting performance evaluations.
- Financial Management:Assisting with budget preparation, tracking expenditures, and potentially managing billing and collections.
- Client and Staff Coordination:Scheduling client visits, matching caregivers with clients' needs, and coordinating staffing schedules.
- Quality Assurance:Monitoring the quality of care provided, ensuring compliance with regulations, and implementing quality improvement initiatives.
- Communication and Customer Service:Interacting with clients, families, and staff, addressing inquiries and concerns, and maintaining positive relationships.
- Compliance:Ensuring the agency adheres to all relevant federal, state, and local regulations related to home care.
- Marketing and Business Development:In some cases, assisting with marketing efforts to promote the agency's services.
- General Administration:Performing various clerical duties, including word processing, data entry, and record keeping.
