The Home Care Human Resources Coordinator supports all HR functions that strengthen caregiver recruitment, onboarding, compliance, and retention. The ideal candidate is highly organized, customer-service oriented, and comfortable working in a fast-paced home care environment. This position plays a key role in ensuring a positive caregiver experience and maintaining full regulatory compliance.
Key Responsibilities
Recruitment & Hiring
review applications, and conduct phone screenings.
Schedule interviews and support the hiring process for PCA/HHA/CNA/Companion staff.
Conduct reference checks and assist with background screening.
Maintain applicant tracking logs and follow up with candidates promptly.
Onboarding & Orientation
Prepare new hire paperwork and ensure all required documents are collected.
Coordinate new hire orientation and required trainings (e.g., PCA training, abuse/neglect, HIPAA).
Set up new employees in payroll systems, EVV platforms, and internal databases.
Verify eligibility to work, background checks, and state-required screenings.
Compliance & Personnel File Management
Maintain complete, audit-ready employee files (digital and physical).
Track and update expirations for certifications, trainings, and background checks.
Assist with internal audits and ensure compliance with DSS, DPH, and agency policies.
Customer Service & Employee Support
Serve as the primary point of contact for caregivers, providing friendly and supportive customer service.
Help caregivers with questions about onboarding, payroll, policies, and employment status.
Support conflict resolution and escalate issues to leadership as appropriate.
Foster a positive, supportive, and professional work environment.
Payroll & Administrative Duties
Process timesheets and assist with payroll corrections.
Update HR databases, spreadsheets, and EVV entries.
Prepare weekly HR and recruitment reports.
Agency Support
Collaborate with scheduling, intake, and leadership on staffing needs.
Assist with special projects related to compliance, quality improvement, or caregiver engagement.
Participate in staff meetings and contribute to agency growth.
Qualifications
Prior HR, administrative, or recruiting experience (home care or healthcare preferred).
Excellent customer service skills with a strong ability to communicate clearly and professionally.
Highly organized with strong attention to detail and the ability to multitask.
Proficient in Google Workspace; experience with payroll or EVV systems (e.g., Sandata) is a plus.
Bilingual Spanish preferred (ability to communicate with caregivers and families is highly valued).
